{"themeOptions": {"customTheme": {"customFonts": [{"src": "url(\"https://static.vscdn.net/images/careers/demo/netflix/1721052598::NetflixSans_W_Lt.woff\") format(\"woff\")", "fontFamily": "NetflixSans"}], "varTheme": {"navbar-text-color": "#ffffff", "primary-color": "#E50914", "primary-color-10": "#ffd6d1", "primary-color-20": "#ffd6d1", "primary-color-30": "#ffaca6", "primary-color-40": "#ff7f7a", "primary-color-50": "#f04a4a", "primary-color-60": "#E50914", "primary-color-70": "#b3101b", "primary-color-80": "#8c0613", "primary-color-90": "#66000e", "primary-color-100": "#40000b", "accent-color": "#221F1F", "accent-color-10": "#737373", "accent-color-20": "#5c5c5c", "accent-color-30": "#454545", "accent-color-40": "#2e2e2e", "accent-color-50": "#171717", "accent-color-60": "#221F1F", "accent-color-70": "#221F1F", "accent-color-80": "#221F1F", "accent-color-90": "#221F1F", "accent-color-100": "#221F1F", "border-radius-l": "18px", "border-radius-m": "0px", "button-primary-background-color": "#221F1F", "button-primary-active-text-color": "#e6e6e6", "button-primary-text-color": "#ffffff", "button-primary-hover-text-color": "white", "button-primary-hover-background-color": "#E50914", "button-secondary-hover-text-color": "#221F1F", "button-secondary-hover-background-color": "#ffffff", "card-border-radius": "0", "button-secondary-border-color": "#c51818", "button-secondary-active-background-color": "#221F1F", "text-tertiary-color": "#d0021b", "background-color": "#f5f5f1", "card-background-color": "#ffffff", "border-radius-s": "0px", "navbar-background": "#221F1F", "navbar-text-hover-background": "#221F1F", "navbar-text-hover-color": "E50914", "border-radius-round": "0%", "border-radius-xs": "0px", "input-background-color": "#ffffff", "navbar-backdrop-filter": "undefined", "navbar-border-bottom": "0px", "button-default-background-color": "#ce3b2b", "input-placeholder-text-color": "#221F1F", "input-border-color": "black", "input-border-color-active": "#E50914", "input-border-radius": "3px", "legacy-jobcard-selected-title-background-color": "#E50914", "legacy-jobcard-selected-title-text-color": "white", "legacy-jobcard-title-background-color": "#221f1f", "card-border-color": "#f5f5f1", "border-color": "#221f1f", "upload-resume-modal-background": "#494949", "position-card-position-title-color-unselected": "#ffffff", "shadow-card-box-shadow": "2px 2px 2px 1px rgba(0, 0, 0, 0.2)", "position-card-position-title-color-selected": "#221F1F", "legacy-jobcard-title-text-color": "var(--white-color)", "jobcard-good-match-icon": "#E50914", "jobcard-strong-match-icon": "#E50914", "nav-button-border-color": "#221F1F", "nav-button-background-color": "#221F1F", "position-description-card-background": "var(--white-color)", "position-description-card-box-shadow": "0px 4px 16px 0px grey", "pcs-personalization-bar-background": "var(--accent-color)", "font-family": "NetflixSans", "font-stack": "NetflixSans", "search-text-box-border-color": "#ffffff", "navbar-logo-height": "60px", "form-background-color": "#ffffff", "text-primary-color": "#1a212e", "text-secondary-color": "#1a212e", "nav-button-hover-text-color": "#E50914", "nav-button-hover-background-color": "#221f1f", "nav-button-hover-border-color": "transparent", "dropdown-selected-background-color": "black", "dropdown-selected-text-color": "white", "legacy-jobcard-selected-important-position-color": "white", "dropdown-menu-border-radius": "0px", "nav-dropdown-container-max-height": "1000px", "nav-dropdown-item-button-hover-text-color": "#E50914", "dropdown-text-color-hover": "#E50914", "pcs-hero-banner-image-height": "500px", "pcs-hero-banner-image-size": "contain", "pcs-navbar-position": "relative"}}}, "domain": "netflix.com", "configPath": "PCS>", "updatePath": "PCS>"}
{"domain": "netflix.com", "user": "Import netflix.com", "isWillingToRelocate": false, "isUserAuthenticated": false, "isUserETXCandidate": false, "isDomainETX": false, "isCareerPlannerEnabled": false, "isMyApplicationsEnabled": false, "showVeteranEmployerSignUp": false, "candidate": {"enc_id": 0, "fullname": "", "firstname": "", "lastname": "", "skills": [], "email": "", "phone": "", "location": "", "filename": null, "starred_positions": [], "resumeUrl": "", "onboardingCompleted": false, "isUserInPcsIjp": false, "linkedinUrl": ""}, "branding": {"custom": {"font": "https://static.vscdn.net/images/careers/demo/netflix/1721900255::NetflixSans.woff2"}, "applySuccessMessage": "Thank you for your interest in Netflix! Your application has been submitted.", "noPositionPageImage": "https://static.vscdn.net/images/careers/demo/netflix/1721071353::magnifying-glass-final.png", "postApplyText": "So what\u2019s next? Our hiring team is currently reviewing your application, and should we find your background to be a fit for this role we will be in touch.", "searchBar": {"searchBarPlaceholderText": "Search jobs by keyword"}, "max_applications_apply": 2, "hide_matched_section": true, "redesignedNuxConfig": {"resumeUploadHighlights": [{"label": " "}], "personalizationBarIcon": {"color": "#221F1F"}, "enabled": true, "backgroundImage": "https://static.vscdn.net/images/careers/demo/netflix/1722971626::NuxImage", "resumeUploadTitle": " "}, "job_insights_display": {"hide_previous_hires": true}, "prepopulateCurrentLocation": {"other": false, "mobile": false}, "hideReferralJobCart": true, "browseMoreJobsButton": {"url": "https://jobs.netflix.com", "label": "Netflix Jobs Home"}, "enableNavLinks": 0, "customNavbarItems": [{"label": "TEAMS", "hasSubItems": false, "path": "https://jobs.netflix.com/teams", "openInNewTab": true}, {"label": "LOCATIONS", "hasSubItems": false, "path": "https://jobs.netflix.com/locations", "openInNewTab": true}, {"label": "EMERGING TALENT", "hasSubItems": true, "path": "https://jobs.netflix.com/culture", "subItems": [{"label": "NEW GRAD", "path": "https://jobs.netflix.com/new-grad-program", "openInNewTab": true}, {"label": "INTERNS", "path": "https://jobs.netflix.com/intern-program", "openInNewTab": true}]}, {"label": "WEARENETFLIX", "hasSubItems": true, "subItems": [{"label": "NETFLIX CULTURE MEMO", "path": "https://jobs.netflix.com/culture", "openInNewTab": true}, {"label": "WORK LIFE PHILOSOPHY", "path": "https://jobs.netflix.com/work-life-philosophy", "openInNewTab": true}, {"label": "INCLUSION & DIVERSITY", "path": "https://jobs.netflix.com/inclusion", "openInNewTab": true}, {"label": "VIDEO", "path": "https://jobs.netflix.com/video", "openInNewTab": true}, {"label": "PODCAST", "path": "https://jobs.netflix.com/podcast", "openInNewTab": true}, {"label": "BLOG", "path": "https://jobs.netflix.com/blog", "openInNewTab": true}]}], "footer": {"aboutCompanyText": "Want to know more about the company? Click the link below", "aboutCompanyLink": "https://jobs.netflix.com"}, "showUploadResumeModal": 1, "i18n_overrides_master": {"custom_html": {"en": {"k1": "Not ready to apply yet?", "k5": "Sign up to stay in the know about upcoming roles, get tips on improving your career, invitations to future events happening near you, and much more.", "k2": "JOIN TALENT COMMUNITY", "k3": "Want to know more about Netflix?", "k4": "About Netflix ", "k6": "Joining the Talent Network of an organization means becoming part of a community of individuals interested in career opportunities and updates from that organization. It provides a way to stay connected, receive relevant information, and potentially gain insights into future job openings or events.Click the link below to join the community!", "k7": "Work-Life Philosophy", "k8": "Inclusion and Diversity", "k9": "A great workplace combines exceptional colleagues and hard problems.Click on the links below to know more about Netflix", "k10": "FOLLOW US"}}, "customContent": {"en": {"k1": "Not ready to apply yet?", "k5": "Sign up to stay in the know about upcoming roles, get tips on improving your career, invitations to future events happening near you, and much more.", "k2": "Join Talent Community", "k3": "Want to know more about Netflix?", "k4": "About Netflix", "k6": "Joining the Talent Network of an organization means becoming part of a community of individuals interested in career opportunities and updates from that organization. It provides a way to stay connected, receive relevant information, and potentially gain insights into future job openings or events. Click the link below to join the community!", "k7": "Work-Life Philosophy", "k8": "Inclusion and Diversity", "k9": "A great workplace combines exceptional colleagues and hard problems.Click on the links below to know more about Netflix", "k10": "FOLLOW US"}}, "talentNetworkBranding": {"en": {"k1": "Not ready to apply yet?", "k5": "Sign up to stay in the know about upcoming roles, get tips on improving your career, invitations to future events happening near you, and much more.", "k2": "Join Talent Community", "k3": "Want to know more about Netflix?", "k4": "About Netflix"}}, "privacy": {"en": {"netflix_privacy_text": "Please confirm you agree to the Netflix <a href='https://jobs.netflix.com/candidateprivacy', target='_blank'>Data Privacy Policy.</a>"}}}, "showJobId": 0, "referralBannerImage": "https://static.vscdn.net/images/careers/demo/netflix/1696343984::bannerImage", "hideJobCart": true, "hideSearchPanelHeader": true, "enableTalentNetwork": 0, "homePageHeroBanner": {"opacity": 1, "useImage": 1, "image": "https://static.vscdn.net/images/careers/demo/netflix/1723652450::Career-Banner_1-2.png", "title": "", "hideInMobileView": false}, "privacyLink": "https://jobs.netflix.com/candidateprivacy", "uploadResumeModal": {"title": "Welcome to {company_name} Jobs", "subtitle": "Streamline your search by uploading your resume/CV to be matched with positions that best suit your qualifications.", "disclaimer": "**Uploading a resume/CV is not a formal application for employment**"}, "custom_style": {"css": ".career-custom-navbar-items-container, .career-login-links-container { line-height: unset !important;}.nav-item a { color: #fff !important;} .refer .user-name { color: #fff !important; } .position-job-description .block__field--wide-rich-text { width: inherit !important; }.top-navigation .navbar-brand {background: transparent;}.nav .navbar {opacity:0;}@font-face {font-family: 'NetflixSans';src: url('https://static.vscdn.net/images/careers/demo/netflix/1721900255::NetflixSans.woff2')format('woff');font-weight: normal;font-style: normal;} html *:not(.fa):not(.far):not(.fas):not(.fal):not(.fab):not(.footable):not(.fooicon):not(.footable-sort-indicator) {font-family: 'NetflixSans' !important;-webkit-font-smoothing: antialiased !important;} {font-family: 'NetflixSans' !important;}\n\n.custom-navbar-dropdown-icon {\n \n margin-left: -15px!important;\n}#career-workflow .btn-secondary {min-width: 64px !important; line-height: 1 !important;}#page-wrapper {padding-bottom: 0;background: #f5f5f1 !important;}.ef-styles-2020.page-footer { display: none !important; }", "font": "https://static.vscdn.net/images/careers/demo/netflix/1721900255::NetflixSans.woff2"}, "page_image": "https://static.vscdn.net/images/careers/demo/netflix/1726216733::NetflixPageImage.jpg", "max_applications_refer": 0, "defaultState": {"pymww": false}, "postReferralText": "So what's next? Your referral will receive an email to apply for the role. Please note they will not be considered for this position until they apply.", "privacy": {"text": "You acknowledge agreement with our <a href=\"https://jobs.netflix.com/candidateprivacy\" target=\"#\">Candidate Privacy Statement</a>", "button": "I Acknowledge", "title": "Candidate Privacy"}, "navBar": {"color": "#E50914", "image": "https://static.vscdn.net/images/careers/demo/netflix/1721052820::netflix+jobs+logo+header.png", "link": "http://netflix.eightfold.ai/careers", "background": "transparent"}, "talent_form_mandatory_fields": ["firstname", "lastname", "resume"], "hide_match_score": true, "hide_similar_jobs": true, "hide_job_description_title": true, "custom_html": {"page-footer": "<script>document.addEventListener('DOMContentLoaded', function() { var footer = document.querySelector('.ef-styles-2020.page-footer'); if (footer) { footer.remove(); } });</script>", "page-footer-text": "", "footer": "<style>@media screen and (max-width:700px){.socials{justify-content: center !important;}.links{justify-content: center !important;flex-wrap: wrap !important;}.logo{width: 100% !important;display: flex !important;justify-content: center !important; position:sticky!important;}}</style><div class='whole-footer' style='padding:1.69rem;background-color:#fff;position:relative;left:0;bottom:0;width:100%'><div class='logo' style='padding:15px; width:30%; position:absolute'><a href='http://www.netflix.com/' target='_blank' style='padding:10px'><img src='https://static.vscdn.net/images/careers/demo/netflix/1721070744::netflix+jobs+logo+footer.png'></div><div class='socials' style='display:flex;justify-content:right;padding:5px'><a href='https://www.facebook.com/netflix/' target='_blank' style='padding:10px'></a><a href='https://twitter.com/netflix/' target='_blank' style='padding:10px'></a><a href='https://www.instagram.com/netflix/feed/?hl=en' target='_blank' style='padding:10px'></a><a href='https://www.youtube.com/@Netflix' target='_blank' style='padding:10px'></a><a href='https://www.linkedin.com/company/netflix/' target='_blank' style='padding:10px'></a><a href='https://tiktok.com/@netflix' target='_blank' style='padding:10px'></a></div><span class='links' style='display:flex;justify-content:right;padding:15px'><a href='https://www.netflix.com/' target='_blank' style='padding:10px;color:#000'>Netflix.com</a><a href='https://about.netflix.com/en' target='_blank' style='padding:10px;color:#000'>About Us</a><a href='https://jobs.netflix.com/candidateprivacy' target='_blank' style='padding:10px;color:#000'>Privacy</a><a class='optanon-toggle-display' style='padding:10px;color:#000'>Cookie Preferences</a><a href='https://help.netflix.com/en' target='_blank' style='padding:10px;color:#000'>Help Center</a></span></div>"}, "recaptcha_enabled": 1, "companyName": "Netflix", "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false}, "pid": "790298974643", "positions": [{"id": 790298974643, "name": "Associate Counsel, Consumer Claims - LatAm", "location": "Sao Paulo,Brazil", "locations": ["Sao Paulo,Brazil"], "hot": 0, "department": "Legal & Public Policy", "business_unit": "Streaming", "t_update": 1726444800, "t_create": 1726444800, "ats_job_id": "JR29716", "display_job_id": "JR29716", "type": "ATS", "id_locale": "JR29716-en", "job_description": "Your primary responsibility will be to directly handle consumer claims cases from intake to resolution. It includes managing the service of process and relevant documents, indexing information, investigating cases, liaising with cross-functional teams (i.e. customer service, investigations, product, engineering, etc), gathering evidence, drafting and reviewing responses, and aligning the strategies with your teammates and other stakeholders. While reviewing the claims, you will proactively utilize customer service tools and other internal resources necessary to investigate them. You will also act as legal liaison and partner with the Customer Service teams to investigate, get insights, and draft responses to consumer complaints filed in public-facing sites (i.e., Consumidor.gov.br, Reclame Aqui, etc). You will engage, manage, and work closely with outside counsel to gather documentation and review responses to ensure our responses are aligned with our strategy and culture. Your scope also includes creating, maintaining, and updating internal documentation, including policies, playbooks, summaries of legal research, etc. You will be expected to organize, log, and maintain accurate data regarding the volume and types of consumer claims for reporting purposes and to drive product and customer experience improvements; There will be opportunities for identifying, designing, testing, and implementing solutions for automating the existing processes and improving the overall consumer claims program. 3 to 7 years of legal practice (law firm and/or in-house team), with relevant experience in consumer claims litigation and/or legal operations. Ability to work proactively, independently, and reliably with little guidance, using good judgment and analytical rigor to define priorities, escalate matters, and manage a high volume of requests with short turnaround times. Excellent communication skills, including explaining complex information clearly and effectively to different audiences. Think practically, look for innovative solutions at scale, having a mindset that processes can always be improved or eliminated if no longer relevant.", "stars": 0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://explore.jobs.netflix.net/careers/job/790298974643", "isPrivate": false}], "isFallback": true, "debug": {}, "count": 1, "personal_message": "We thought you would be interested in this position.", "scheduling": {"minTime": 9, "limit": 10, "maxTime": 17, "increments": 60, "minTimeslots": 3}, "userTitles": [], "enableTargetedResume": 0, "query": {"query": "", "location": "", "department": [], "skill": [], "seniority": [], "pid": "790298974643"}, "singleview": true, "see_all_jobs": true, "recommended_star_threshold": 4.0, "chatbot": false, "iframeImplementation": null, "pcsApplyFormV2Enabled": true, "isPcsBrandingApril2023Enabled": true, "allowedFileTypes": {}, "pcsTextConfiguration": {}, "hideDepartment": null, "pcsOctupleMigration0Enabled": true, "pcsOctupleMigration1Enabled": true, "replaceUrlOnGoBack": true, "pcsRedesignedNuxEnabled": true, "readmoreInstructionEnabled": false, "userActivityTimeout": 86400000, "userActivityTimeoutEnabled": 1, "isLoggedInPcsEnabled": false, "sortByConfig": [{"id": "relevance", "label": "Relevance"}, {"id": "new", "label": "New to Old", "value": "if(field(position.ats_data.creation_ts, max), field(position.ats_data.creation_ts, max), field(position.timestamp, max)) desc"}, {"id": "old", "label": "Old to New", "value": "if(field(position.ats_data.creation_ts, max), field(position.ats_data.creation_ts, max), field(position.timestamp, max)) asc"}], "searchBoxConfig": {}, "excludePrivatePositions": true, "eeocFilterKeywords": ["veteran", "disability", "gender", "race", "citizen", "visa", "ethnicity"], "disableScrollLoadPositionSidebar": false, "locationFlexibilityFrontendEnabled": false, "workLocationOptionFrontendEnabled": true, "remoteFlexibleJobsFilterEnabled": false, "loggedOutNotificationsEnabled": true, "candidateLogin": {}, "prepopulateApplyFormEnabled": true, "prepopulateSettings": {"prepopulateCheckboxText": "Save my answers for future applications", "showPrepopulateCheckbox": false}, "candidateBuildProfile": {}, "enhancementsEnabled": false, "themeBuilderUser": null, "mandatoryFields": ["enc_id", "firstname", "lastname", "phone", "email", "location", "location"], "blindfoldWidgetPcsGate": false, "pcsApplyFormLocationGate": true, "t3sEnabled": false, "uploadApplicationAnswers": false, "candidateAuthV2Enabled": true, "preApplicationSubmitAuthEnabled": false, "applyFormV2Enabled": false, "loggedOutSavedSearchEnabled": false, "locationRadiusTypeToggleEnabled": true, "incompleteApplicationsEnabled": false, "incompleteApplicationConfig": {}, "fallbackPcsJdGate": true, "enableResumeCoach": false, "isPcsEnabled": true, "applicationInfoReviewEnabled": false, "phoneWithCountryCodeEnabled": true, "phoneWithCountryCodeJTNEnabled": false, "notificationSuggestVerificationToken": null, "cookiesAutoDisabled": false, "strictEmailValidationEnabled": true, "chatbotxConfig": {"enabled": false, "featureAccessFlags": {"resumeCoachCardFlags": {"showApplyWithResume": true, "showEditResume": true}, "positionCardFlags": {"showAddToJobCart": false}}}, "pcsOptionalResumeWithJobcartGate": false, "loggedInCandidate": {}, "hamburgerMenuEnabled": true, "sharedTalentPoolGate": false, "pcsAccessibilityHomeEnabled": true, "pcsAccessibilityApplyFormEnabled": true, "showLanguageDropdown": false, "languages": [{"value": "en", "title": "English"}, {"value": "it", "title": "Italiano"}, {"value": "es", "title": "Espa\u00f1ol"}, {"value": "fr", "title": "Fran\u00e7ais"}, {"value": "pt", "title": "Portugu\u00eas"}, {"value": "nb", "title": "Norsk"}, {"value": "de", "title": "Deutsch"}, {"value": "ja", "title": "\u65e5\u672c\u8a9e"}, {"value": "ms", "title": "Bahasa melayu"}, {"value": "zh-CN", "title": "\u4e2d\u6587 (\u7b80\u4f53)"}, {"value": "zh-TW", "title": "\u4e2d\u6587 (\u7e41\u9ad4)"}, {"value": "ko", "title": "\ud55c\uad6d\uc5b4"}, {"value": "th", "title": "\u0e20\u0e32\u0e29\u0e32\u0e44\u0e17\u0e22"}, {"value": "nl", "title": "Nederlands"}, {"value": "pl", "title": "Polski"}, {"value": "uk", "title": "Y\u043a\u0440\u0430\u0457\u043d\u0441\u044c\u043a\u0430"}, {"value": "hr", "title": "Hrvatski"}, {"value": "el", "title": "\u0395\u03bb\u03bb\u03b7\u03bd\u03b9\u03ba\u03ac"}, {"value": "hu", "title": "Magyar"}, {"value": "cs", "title": "\u010de\u0161tina"}, {"value": "tr", "title": "T\u00fcrk\u00e7e"}, {"value": "ru", "title": "P\u0443\u0441\u0441\u043a\u0438\u0439"}, {"value": "ht", "title": "Haitian"}, {"value": "he", "title": "\u05e2\u05d1\u05e8\u05d9\u05ea"}, {"value": "pt-BR", "title": "Brazilian Portugu\u00eas"}, {"value": "da", "title": "Dansk"}, {"value": "fi", "title": "Suomi"}, {"value": "sv", "title": "Svenska"}, {"value": "fr-CA", "title": "Fran\u00e7ais (Canada)"}, {"value": "pt-PT", "title": "portugu\u00eas (Portugal)"}, {"value": "vi", "title": "Ti\u1ebfng Vi\u1ec7t"}, {"value": "ro", "title": "rom\u00e2n\u0103"}, {"value": "bg", "title": "\u0431\u044a\u043b\u0433\u0430\u0440\u0441\u043a\u0438"}, {"value": "ar", "title": "\u0627\u0644\u0639\u0631\u0628\u064a\u0629"}], "displayLanguage": "en", "installed_app_data": [], "singlePageCareersNavbarGate": true, "customJobDescTranslationSkipList": []} {"display_banner": false, "display_text": ""}
Netflix.comAbout UsPrivacyCookie PreferencesHelp Center