{"themeOptions": {"customTheme": {"customFonts": [{"src": "url(\"https://static.vscdn.net/images/careers/demo/netflix/1721052598::NetflixSans_W_Lt.woff\") format(\"woff\")", "fontFamily": "NetflixSans"}], "varTheme": {"navbar-text-color": "#ffffff", "primary-color": "#E50914", "primary-color-10": "#ffd6d1", "primary-color-20": "#ffd6d1", "primary-color-30": "#ffaca6", "primary-color-40": "#ff7f7a", "primary-color-50": "#f04a4a", "primary-color-60": "#E50914", "primary-color-70": "#b3101b", "primary-color-80": "#8c0613", "primary-color-90": "#66000e", "primary-color-100": "#40000b", "accent-color": "#221F1F", "accent-color-10": "#737373", "accent-color-20": "#5c5c5c", "accent-color-30": "#454545", "accent-color-40": "#2e2e2e", "accent-color-50": "#171717", "accent-color-60": "#221F1F", "accent-color-70": "#221F1F", "accent-color-80": "#221F1F", "accent-color-90": "#221F1F", "accent-color-100": "#221F1F", "border-radius-l": "18px", "border-radius-m": "0px", "button-primary-background-color": "#221F1F", "button-primary-active-text-color": "#e6e6e6", "button-primary-text-color": "#ffffff", "button-primary-hover-text-color": "white", "button-primary-hover-background-color": "#E50914", "button-secondary-hover-text-color": "#221F1F", "button-secondary-hover-background-color": "#ffffff", "card-border-radius": "0", "button-secondary-border-color": "#c51818", "button-secondary-active-background-color": "#221F1F", "text-tertiary-color": "#d0021b", "background-color": "#f5f5f1", "card-background-color": "#ffffff", "border-radius-s": "0px", "navbar-background": "#221F1F", "navbar-text-hover-background": "#221F1F", "navbar-text-hover-color": "E50914", "border-radius-round": "0%", "border-radius-xs": "0px", "input-background-color": "#ffffff", "navbar-backdrop-filter": "undefined", "navbar-border-bottom": "0px", "button-default-background-color": "#ce3b2b", "input-placeholder-text-color": "#221F1F", "input-border-color": "black", "input-border-color-active": "#E50914", "input-border-radius": "3px", "legacy-jobcard-selected-title-background-color": "#E50914", "legacy-jobcard-selected-title-text-color": "white", "legacy-jobcard-title-background-color": "#221f1f", "card-border-color": "#f5f5f1", "border-color": "#221f1f", "upload-resume-modal-background": "#494949", "position-card-position-title-color-unselected": "#ffffff", "shadow-card-box-shadow": "2px 2px 2px 1px rgba(0, 0, 0, 0.2)", "position-card-position-title-color-selected": "#221F1F", "legacy-jobcard-title-text-color": "var(--white-color)", "jobcard-good-match-icon": "#E50914", "jobcard-strong-match-icon": "#E50914", "nav-button-border-color": "#221F1F", "nav-button-background-color": "#221F1F", "position-description-card-background": "var(--white-color)", "position-description-card-box-shadow": "0px 4px 16px 0px grey", "pcs-personalization-bar-background": "var(--accent-color)", "font-family": "NetflixSans", "font-stack": "NetflixSans", "search-text-box-border-color": "#ffffff", "navbar-logo-height": "60px", "form-background-color": "#ffffff", "text-primary-color": "#1a212e", "text-secondary-color": "#1a212e", "nav-button-hover-text-color": "#E50914", "nav-button-hover-background-color": "#221f1f", "nav-button-hover-border-color": "transparent", "dropdown-selected-background-color": "black", "dropdown-selected-text-color": "white", "legacy-jobcard-selected-important-position-color": "white", "dropdown-menu-border-radius": "0px", "nav-dropdown-container-max-height": "1000px", "nav-dropdown-item-button-hover-text-color": "#E50914", "dropdown-text-color-hover": "#E50914", "pcs-hero-banner-image-height": "500px", "pcs-hero-banner-image-size": "contain", "pcs-navbar-position": "relative"}}}, "domain": "netflix.com", "configPath": "PCS>", "updatePath": "PCS>"}
{"domain": "netflix.com", "user": "Import netflix.com", "isWillingToRelocate": false, "isUserAuthenticated": false, "isUserETXCandidate": false, "isDomainETX": false, "isCareerPlannerEnabled": false, "isMyApplicationsEnabled": false, "showVeteranEmployerSignUp": false, "candidate": {"enc_id": 0, "fullname": "", "firstname": "", "lastname": "", "skills": [], "email": "", "phone": "", "location": "", "filename": null, "starred_positions": [], "resumeUrl": "", "onboardingCompleted": false, "isUserInPcsIjp": false, "linkedinUrl": ""}, "branding": {"custom": {"font": "https://static.vscdn.net/images/careers/demo/netflix/1721900255::NetflixSans.woff2"}, "applySuccessMessage": "Thank you for your interest in Netflix! Your application has been submitted.", "noPositionPageImage": "https://static.vscdn.net/images/careers/demo/netflix/1721071353::magnifying-glass-final.png", "postApplyText": "So what\u2019s next? Our hiring team is currently reviewing your application, and should we find your background to be a fit for this role we will be in touch.", "searchBar": {"searchBarPlaceholderText": "Search jobs by keyword"}, "max_applications_apply": 2, "hide_matched_section": true, "redesignedNuxConfig": {"resumeUploadHighlights": [{"label": " "}], "personalizationBarIcon": {"color": "#221F1F"}, "enabled": true, "backgroundImage": "https://static.vscdn.net/images/careers/demo/netflix/1722971626::NuxImage", "resumeUploadTitle": " "}, "job_insights_display": {"hide_previous_hires": true}, "prepopulateCurrentLocation": {"other": false, "mobile": false}, "hideReferralJobCart": true, "browseMoreJobsButton": {"url": "https://jobs.netflix.com", "label": "Netflix Jobs Home"}, "enableNavLinks": 0, "customNavbarItems": [{"label": "TEAMS", "hasSubItems": false, "path": "https://jobs.netflix.com/teams", "openInNewTab": true}, {"label": "LOCATIONS", "hasSubItems": false, "path": "https://jobs.netflix.com/locations", "openInNewTab": true}, {"label": "EMERGING TALENT", "hasSubItems": true, "path": "https://jobs.netflix.com/culture", "subItems": [{"label": "NEW GRAD", "path": "https://jobs.netflix.com/new-grad-program", "openInNewTab": true}, {"label": "INTERNS", "path": "https://jobs.netflix.com/intern-program", "openInNewTab": true}]}, {"label": "WEARENETFLIX", "hasSubItems": true, "subItems": [{"label": "NETFLIX CULTURE MEMO", "path": "https://jobs.netflix.com/culture", "openInNewTab": true}, {"label": "WORK LIFE PHILOSOPHY", "path": "https://jobs.netflix.com/work-life-philosophy", "openInNewTab": true}, {"label": "INCLUSION & DIVERSITY", "path": "https://jobs.netflix.com/inclusion", "openInNewTab": true}, {"label": "VIDEO", "path": "https://jobs.netflix.com/video", "openInNewTab": true}, {"label": "PODCAST", "path": "https://jobs.netflix.com/podcast", "openInNewTab": true}, {"label": "BLOG", "path": "https://jobs.netflix.com/blog", "openInNewTab": true}]}], "footer": {"aboutCompanyText": "Want to know more about the company? Click the link below", "aboutCompanyLink": "https://jobs.netflix.com"}, "showUploadResumeModal": 1, "i18n_overrides_master": {"custom_html": {"en": {"k1": "Not ready to apply yet?", "k5": "Sign up to stay in the know about upcoming roles, get tips on improving your career, invitations to future events happening near you, and much more.", "k2": "JOIN TALENT COMMUNITY", "k3": "Want to know more about Netflix?", "k4": "About Netflix ", "k6": "Joining the Talent Network of an organization means becoming part of a community of individuals interested in career opportunities and updates from that organization. It provides a way to stay connected, receive relevant information, and potentially gain insights into future job openings or events.Click the link below to join the community!", "k7": "Work-Life Philosophy", "k8": "Inclusion and Diversity", "k9": "A great workplace combines exceptional colleagues and hard problems.Click on the links below to know more about Netflix", "k10": "FOLLOW US"}}, "customContent": {"en": {"k1": "Not ready to apply yet?", "k5": "Sign up to stay in the know about upcoming roles, get tips on improving your career, invitations to future events happening near you, and much more.", "k2": "Join Talent Community", "k3": "Want to know more about Netflix?", "k4": "About Netflix", "k6": "Joining the Talent Network of an organization means becoming part of a community of individuals interested in career opportunities and updates from that organization. It provides a way to stay connected, receive relevant information, and potentially gain insights into future job openings or events. Click the link below to join the community!", "k7": "Work-Life Philosophy", "k8": "Inclusion and Diversity", "k9": "A great workplace combines exceptional colleagues and hard problems.Click on the links below to know more about Netflix", "k10": "FOLLOW US"}}, "talentNetworkBranding": {"en": {"k1": "Not ready to apply yet?", "k5": "Sign up to stay in the know about upcoming roles, get tips on improving your career, invitations to future events happening near you, and much more.", "k2": "Join Talent Community", "k3": "Want to know more about Netflix?", "k4": "About Netflix"}}, "privacy": {"en": {"netflix_privacy_text": "Please confirm you agree to the Netflix <a href='https://jobs.netflix.com/candidateprivacy', target='_blank'>Data Privacy Policy.</a>"}}}, "showJobId": 0, "referralBannerImage": "https://static.vscdn.net/images/careers/demo/netflix/1696343984::bannerImage", "hideJobCart": true, "hideSearchPanelHeader": true, "enableTalentNetwork": 0, "homePageHeroBanner": {"opacity": 1, "useImage": 1, "image": "https://static.vscdn.net/images/careers/demo/netflix/1723652450::Career-Banner_1-2.png", "title": "", "hideInMobileView": false}, "privacyLink": "https://jobs.netflix.com/candidateprivacy", "uploadResumeModal": {"title": "Welcome to {company_name} Jobs", "subtitle": "Streamline your search by uploading your resume/CV to be matched with positions that best suit your qualifications.", "disclaimer": "**Uploading a resume/CV is not a formal application for employment**"}, "custom_style": {"css": ".career-custom-navbar-items-container, .career-login-links-container { line-height: unset !important;}.nav-item a { color: #fff !important;} .refer .user-name { color: #fff !important; } .position-job-description .block__field--wide-rich-text { width: inherit !important; }.top-navigation .navbar-brand {background: transparent;}.nav .navbar {opacity:0;}@font-face {font-family: 'NetflixSans';src: url('https://static.vscdn.net/images/careers/demo/netflix/1721900255::NetflixSans.woff2')format('woff');font-weight: normal;font-style: normal;} html *:not(.fa):not(.far):not(.fas):not(.fal):not(.fab):not(.footable):not(.fooicon):not(.footable-sort-indicator) {font-family: 'NetflixSans' !important;-webkit-font-smoothing: antialiased !important;} {font-family: 'NetflixSans' !important;}\n\n.custom-navbar-dropdown-icon {\n \n margin-left: -15px!important;\n}#career-workflow .btn-secondary {min-width: 64px !important; line-height: 1 !important;}#page-wrapper {padding-bottom: 0;background: #f5f5f1 !important;}", "font": "https://static.vscdn.net/images/careers/demo/netflix/1721900255::NetflixSans.woff2"}, "page_image": "https://static.vscdn.net/images/careers/demo/netflix/1726216733::NetflixPageImage.jpg", "max_applications_refer": 0, "defaultState": {"pymww": false}, "postReferralText": "So what's next? Your referral will receive an email to apply for the role. Please note they will not be considered for this position until they apply.", "privacy": {"text": "You acknowledge agreement with our <a href=\"https://jobs.netflix.com/candidateprivacy\" target=\"#\">Candidate Privacy Statement</a>", "button": "I Acknowledge", "title": "Candidate Privacy"}, "navBar": {"color": "#E50914", "image": "https://static.vscdn.net/images/careers/demo/netflix/1721052820::netflix+jobs+logo+header.png", "link": "http://netflix.eightfold.ai/careers", "background": "transparent"}, "talent_form_mandatory_fields": ["firstname", "lastname", "resume"], "hide_match_score": true, "hide_similar_jobs": true, "hide_job_description_title": true, "custom_html": {"footer": "<style>@media screen and (max-width:700px){.socials{justify-content: center !important;}.links{justify-content: center !important;flex-wrap: wrap !important;}.logo{width: 100% !important;display: flex !important;justify-content: center !important; position:sticky!important;}}</style><div class='whole-footer' style='padding:1.69rem;background-color:#fff;position:relative;left:0;bottom:0;width:100%'><div class='logo' style='padding:15px; width:30%; position:absolute'><a href='http://www.netflix.com/' target='_blank' style='padding:10px'><img src='https://static.vscdn.net/images/careers/demo/netflix/1721070744::netflix+jobs+logo+footer.png'></div><div class='socials' style='display:flex;justify-content:right;padding:5px'><a href='https://www.facebook.com/netflix/' target='_blank' style='padding:10px'></a><a href='https://twitter.com/netflix/' target='_blank' style='padding:10px'></a><a href='https://www.instagram.com/netflix/feed/?hl=en' target='_blank' style='padding:10px'></a><a href='https://www.youtube.com/@Netflix' target='_blank' style='padding:10px'></a><a href='https://www.linkedin.com/company/netflix/' target='_blank' style='padding:10px'></a><a href='https://tiktok.com/@netflix' target='_blank' style='padding:10px'></a></div><span class='links' style='display:flex;justify-content:right;padding:15px'><a href='https://www.netflix.com/' target='_blank' style='padding:10px;color:#000'>Netflix.com</a><a href='https://about.netflix.com/en' target='_blank' style='padding:10px;color:#000'>About Us</a><a href='https://jobs.netflix.com/candidateprivacy' target='_blank' style='padding:10px;color:#000'>Privacy</a><a class='optanon-toggle-display' style='padding:10px;color:#000'>Cookie Preferences</a><a href='https://help.netflix.com/en' target='_blank' style='padding:10px;color:#000'>Help Center</a></span></div>"}, "recaptcha_enabled": 1, "companyName": "Netflix", "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false}, "pid": "790299325917", "positions": [{"id": 790299325917, "name": "Technology Experience Specialist", "location": "Sao Paulo,Brazil", "locations": ["Sao Paulo,Brazil"], "hot": 0, "department": "Engineering Operations", "business_unit": "Streaming", "t_update": 1727395200, "t_create": 1727395200, "ats_job_id": "JR30061", "display_job_id": "JR30061", "type": "ATS", "id_locale": "JR30061-en", "job_description": "Serve as the primary point of contact for users seeking technical assistance Responsible for learning how users experience technology through investigation, documentation, and categorization of interactions with a focus on trends and contact reasoning Prioritize managing technical issues, triage/research bugs, be a part of incident/outage management workflows, escalate issues to appropriate partner groups, and develop/sustain robust documentation to create a positive knowledge base experience Recognize and connect patterns in how users experience technology across 1st and 3rd party technologies by composing bug reports when needed Recommend and/or implement experience improvements, make feature requests, bring to attention opportunities to create self-service solutions, as well as productivity enhancements Identify and link ZenDesk tickets that show a pattern of behavior/user friction, curate the stories of the patterns, and maintain the health of the User Experience Jira space Ensure that our users interact with us at the highest quality technical support partnership while engaging in our organization's strategy to learn from user experience Engage and work with our global team as part of an overall user journey experience team, gathering important information, data, and context to bridge the user experience and partner teams, using compassionate and thoughtful feedback/ideas Create an inspiring, empowering, collaborative, and supportive team environment, leading by example and flexing to roll up your sleeves and support the team as needed Flexibility in working hours to help meet the needs of the business Critical thinking skills to troubleshoot, research, and diagnose complicated technical issues by utilizing available systems and tools Robust documentation mindset, translating the information into knowledge-base articles and/or user stories Data analyst skills, to uncover patterns, changes, and shifts in user/technology behavior or patterns that could indicate a direction of change or development. Able to proactively seek out opportunities to improve our user experiences and deliver cohesive ideas around innovative support strategies and application design considerations Strong communication skills with demonstrated ability to engage with users through various ingestion points and communication platforms, including the ability for direct (virtual) interaction with stakeholders as part of your investigation around a particular technology friction and the user experience Ability to explain complex data insights to non-technical stakeholders Consistently developing your skill set while seeking out opportunities to learn. Collaborative through listening, seeking to understand, and supporting Fluency in English, and Spanish is a plus", "stars": 0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://explore.jobs.netflix.net/careers/job/790299325917", "isPrivate": false}], "isFallback": true, "debug": {}, "count": 1, "personal_message": "We thought you would be interested in this position.", "scheduling": {"minTime": 9, "limit": 10, "maxTime": 17, "increments": 60, "minTimeslots": 3}, "userTitles": [], "enableTargetedResume": 0, "query": {"query": "", "location": "", "department": [], "skill": [], "seniority": [], "pid": "790299325917"}, "singleview": true, "see_all_jobs": true, "recommended_star_threshold": 4.0, "chatbot": false, "iframeImplementation": null, "pcsApplyFormV2Enabled": false, "isPcsBrandingApril2023Enabled": true, "allowedFileTypes": {}, "pcsTextConfiguration": {}, "hideDepartment": null, "pcsOctupleMigration0Enabled": true, "pcsOctupleMigration1Enabled": true, "replaceUrlOnGoBack": true, "pcsRedesignedNuxEnabled": true, "readmoreInstructionEnabled": false, "userActivityTimeout": 86400000, "userActivityTimeoutEnabled": 1, "isLoggedInPcsEnabled": false, "sortByConfig": [{"id": "relevance", "label": "Relevance"}, {"id": "new", "label": "New to Old", "value": "if(field(position.ats_data.creation_ts, max), field(position.ats_data.creation_ts, max), field(position.timestamp, max)) desc"}, {"id": "old", "label": "Old to New", "value": "if(field(position.ats_data.creation_ts, max), field(position.ats_data.creation_ts, max), field(position.timestamp, max)) asc"}], "searchBoxConfig": {}, "excludePrivatePositions": true, "eeocFilterKeywords": ["veteran", "disability", "gender", "race", "citizen", "visa", "ethnicity"], "disableScrollLoadPositionSidebar": false, "locationFlexibilityFrontendEnabled": false, "workLocationOptionFrontendEnabled": true, "remoteFlexibleJobsFilterEnabled": false, "loggedOutNotificationsEnabled": true, "candidateLogin": {}, "prepopulateApplyFormEnabled": true, "prepopulateSettings": {"prepopulateCheckboxText": "Save my answers for future applications", "showPrepopulateCheckbox": false}, "candidateBuildProfile": {}, "enhancementsEnabled": false, "themeBuilderUser": null, "mandatoryFields": ["enc_id", "firstname", "lastname", "phone", "email", "location", "location"], "blindfoldWidgetPcsGate": false, "pcsApplyFormLocationGate": true, "t3sEnabled": false, "uploadApplicationAnswers": false, "candidateAuthV2Enabled": true, "preApplicationSubmitAuthEnabled": false, "applyFormV2Enabled": false, "loggedOutSavedSearchEnabled": false, "locationRadiusTypeToggleEnabled": true, "incompleteApplicationsEnabled": false, "incompleteApplicationConfig": {}, "fallbackPcsJdGate": true, "enableResumeCoach": false, "isPcsEnabled": true, "applicationInfoReviewEnabled": false, "phoneWithCountryCodeEnabled": true, "phoneWithCountryCodeJTNEnabled": false, "notificationSuggestVerificationToken": null, "cookiesAutoDisabled": false, "strictEmailValidationEnabled": true, "chatbotxConfig": {"enabled": false, "featureAccessFlags": {"resumeCoachCardFlags": {"showApplyWithResume": true, "showEditResume": true}, "positionCardFlags": {"showAddToJobCart": false}}}, "pcsOptionalResumeWithJobcartGate": false, "loggedInCandidate": {}, "hamburgerMenuEnabled": true, "sharedTalentPoolGate": false, "pcsAccessibilityHomeEnabled": true, "pcsAccessibilityApplyFormEnabled": true, "showLanguageDropdown": false, "languages": [{"value": "en", "title": "English"}, {"value": "it", "title": "Italiano"}, {"value": "es", "title": "Espa\u00f1ol"}, {"value": "fr", "title": "Fran\u00e7ais"}, {"value": "pt", "title": "Portugu\u00eas"}, {"value": "nb", "title": "Norsk"}, {"value": "de", "title": "Deutsch"}, {"value": "ja", "title": "\u65e5\u672c\u8a9e"}, {"value": "ms", "title": "Bahasa melayu"}, {"value": "zh-CN", "title": "\u4e2d\u6587 (\u7b80\u4f53)"}, {"value": "zh-TW", "title": "\u4e2d\u6587 (\u7e41\u9ad4)"}, {"value": "ko", "title": "\ud55c\uad6d\uc5b4"}, {"value": "th", "title": "\u0e20\u0e32\u0e29\u0e32\u0e44\u0e17\u0e22"}, {"value": "nl", "title": "Nederlands"}, {"value": "pl", "title": "Polski"}, {"value": "uk", "title": "Y\u043a\u0440\u0430\u0457\u043d\u0441\u044c\u043a\u0430"}, {"value": "hr", "title": "Hrvatski"}, {"value": "el", "title": "\u0395\u03bb\u03bb\u03b7\u03bd\u03b9\u03ba\u03ac"}, {"value": "hu", "title": "Magyar"}, {"value": "cs", "title": "\u010de\u0161tina"}, {"value": "tr", "title": "T\u00fcrk\u00e7e"}, {"value": "ru", "title": "P\u0443\u0441\u0441\u043a\u0438\u0439"}, {"value": "ht", "title": "Haitian"}, {"value": "he", "title": "\u05e2\u05d1\u05e8\u05d9\u05ea"}, {"value": "pt-BR", "title": "Brazilian Portugu\u00eas"}, {"value": "da", "title": "Dansk"}, {"value": "fi", "title": "Suomi"}, {"value": "sv", "title": "Svenska"}, {"value": "fr-CA", "title": "Fran\u00e7ais (Canada)"}, {"value": "pt-PT", "title": "portugu\u00eas (Portugal)"}, {"value": "vi", "title": "Ti\u1ebfng Vi\u1ec7t"}, {"value": "ro", "title": "rom\u00e2n\u0103"}, {"value": "bg", "title": "\u0431\u044a\u043b\u0433\u0430\u0440\u0441\u043a\u0438"}, {"value": "ar", "title": "\u0627\u0644\u0639\u0631\u0628\u064a\u0629"}], "displayLanguage": "en", "installed_app_data": [], "singlePageCareersNavbarGate": true, "customJobDescTranslationSkipList": []}
{"display_banner": false, "display_text": ""}